Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) constitute a legally binding agreement between you and Winum, an online casino operated under the licence details specified below. By accessing, registering an account, or using any services offered by Winum, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. These Terms govern your use of the Winum website, mobile site, Winum download apk, Winum casino apk, and any related platforms, products, or services provided by us. If you do not agree with any provision of these Terms, you must immediately cease using the website and refrain from creating or maintaining an account. You are also responsible for ensuring that any use of Winum by you complies with all applicable laws in your jurisdiction, including, without limitation, any local laws applicable in India relating to online gaming, taxation, and foreign exchange regulations. The Terms are drafted to promote fair play, legal compliance, and especially responsible gambling, with particular emphasis on the protection of minors and vulnerable persons.

Winum operates as an online casino platform offering a variety of games of chance and skill, including but not limited to slots, crash games, table games, live dealer games, and other interactive gaming products. The services are primarily intended for adult users seeking entertainment and are not in any way an invitation or solicitation directed at persons under 18 years of age. Winum is owned and operated by Galaxy Byte Lab SRL, duly authorised under a gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, with licence number ALSI-202508040-FI2. While Winum takes reasonable efforts to comply with international standards on player protection, anti-money laundering, and data privacy, you accept that online gambling may be restricted or illegal in some jurisdictions. It is solely your responsibility to determine whether your participation on Winum is lawful in the territory from which you access our services. By continuing to use the site, you expressly agree that you are doing so at your own risk and discretion, within the bounds of the law.

Acceptance of Terms

By accessing the Winum website or using any services, you accept these Terms as a whole and agree to comply with them at all times. Your agreement to these Terms is formed either by ticking the relevant checkbox during registration, by continuing to use the site, or by installing and using the Winum casino apk or Winum download apk. You understand and agree that Winum may update, amend, or modify these Terms from time to time to reflect changes in legal requirements, business operations, or product offerings. Whenever changes are made, the updated Terms will be published on the Winum website, and the updated date shall appear at the top of the page. Your continued use of the services after such modifications will be deemed to constitute your acceptance of the revised Terms. If at any point you do not agree with the updated Terms, you must immediately stop using all Winum services and request account closure, if necessary.

You acknowledge that these Terms incorporate, by reference, additional policies and documents that may be published on the Winum website from time to time, including but not limited to the Privacy Policy, KYC and Verification Policy, Bonus Terms, Responsible Gaming Policy, and any game-specific rules. All such documents collectively form part of the overall agreement between you and Winum, and you are encouraged to review them carefully before participating in any games or promotions. In the event of any inconsistency between these general Terms and any specific promotion or bonus terms, the specific terms for that promotion shall prevail to the extent of the inconsistency. However, the general principles of responsible gambling, legal compliance, and age restriction (18+ only) shall always remain paramount. You further confirm that any translations of these Terms provided for convenience do not override the primary English version applicable to users in India, and in case of any discrepancy, the English (India) version shall prevail.

Eligibility & Age Restriction (18+ only)

Participation in the gaming services offered by Winum is strictly limited to individuals who are at least 18 years of age or the minimum legal age required to gamble in their jurisdiction, whichever is higher. By registering an account, you explicitly confirm that you are 18 years or older and that you have full legal capacity to enter into binding contracts. Winum has a zero-tolerance policy towards underage gambling and takes reasonable steps to prevent minors from accessing its services, including the use of age verification procedures and Know Your Customer (KYC) checks. If we have reasonable grounds to suspect that you are under 18, or that you have allowed a minor to use your account, we may immediately suspend or terminate your account and withhold any winnings, subject to applicable law and regulatory guidance. You agree to keep your login credentials secure and not to share access with any minor or unauthorised third party.

Winum strongly emphasises that gambling is an adult entertainment activity that involves financial risk and is unsuitable for minors. Research shows that early exposure to gambling can increase the likelihood of problem gambling behaviours in later life and may negatively affect a young person’s mental health, academic performance, and financial stability. For this reason, you are urged to use parental control tools, such as content filters and device-level restrictions, to prevent anyone under 18 from accessing gambling-related content on your devices. If you become aware of any minor accessing Winum, whether by misrepresenting their age or through misuse of another person’s account, you must contact customer support at [email protected] immediately so that appropriate action can be taken. Winum reserves the right to report suspected underage gambling to relevant authorities where legally required.

You also represent that you are not a resident of a jurisdiction where online gambling is prohibited or where Winum does not offer its services. Some countries and regions are strictly restricted due to legal or licensing reasons, which are outlined later in these Terms. If your jurisdiction’s laws prohibit online casino gaming, you must not use Winum or attempt to create an account. It is your sole responsibility to understand and comply with the laws applicable in India and any other jurisdiction from which you access the services. Winum shall not be liable if you use the site in violation of any local or national law.

Account Registration

To access the real money gaming services at Winum, you must create a personal user account in your own name. Account registration is mandatory and must be completed truthfully, accurately, and in full compliance with these Terms. You agree to provide current and correct information, including but not limited to your full name, date of birth, residential address, email address, phone number, and any other data requested during registration or subsequent verification. You acknowledge that your account is for your personal use only and that you may not create or operate accounts on behalf of any other person or entity. Duplicate accounts, shared accounts, and accounts registered with false or misleading information are strictly prohibited and may result in immediate suspension or closure.

You are solely responsible for safeguarding your login credentials, including your username, password, and any two-factor authentication tools if enabled. You must not disclose your credentials to any third party, including family members, friends, or colleagues, and you must ensure that your account is not accessible to minors. Winum recommends choosing a strong, unique password and updating it periodically to reduce the risk of unauthorised access. If you suspect that your account has been compromised or accessed without your consent, you must notify Winum immediately and change your password without delay. Winum shall not be liable for any loss or damage arising from unauthorised access caused by your failure to maintain adequate security over your credentials.

Winum reserves the right to refuse registration, close accounts, or restrict access to services at its sole discretion, subject to any applicable legal obligations. Reasons for such actions may include but are not limited to suspected fraud, money laundering, underage gambling, bonus abuse, use of VPN or proxy, or breach of these Terms. In some cases, Winum may request additional information or documentation during or after registration to verify your identity, residence, and eligibility to use the services. Failure to provide such documentation within the specified timeframe, or provision of documents judged to be forged, altered, or otherwise invalid, may lead to account suspension or closure. You also agree that you may only hold one active account with Winum at any given time, and any attempt to circumvent this rule will be considered a violation of these Terms.

Deposits & Withdrawals

Financial transactions are an integral part of using the Winum services, and you agree to comply with all payment rules and anti-money laundering (AML) requirements specified in these Terms and any related policies. To deposit funds, you may use only those payment methods listed as available in your country or region, and such methods must be registered in your own name. Third-party payments, including those made using cards, bank accounts, or e-wallets that are not in your name, are prohibited and may result in the reversal of deposits and closure of the account. You acknowledge that Winum may request documentation to verify the ownership of the payment method used, including bank statements or screenshots from payment providers. For deposits and withdrawals made in currencies different from your account currency, you accept that currency conversion will be processed by the relevant payment provider or bank at their applicable exchange rate and fees, which are outside Winum’s control.

Winum implements a strict policy against chargebacks or payment reversals initiated by players without prior consultation with customer support. Unauthorised chargebacks may be treated as a breach of these Terms and could result in the immediate suspension of the account, reporting to relevant payment providers, and potential legal action to recover the owed funds. Before any first withdrawal is processed, KYC verification is mandatory, which may include providing a copy of a passport, ID card, driver’s licence, utility bill, bank statement, or additional checks such as selfie with ID, video verification, or proof of source of funds. Winum reserves the right to perform additional verification, particularly in cases of large transactions, suspicious activity, or deposits exceeding thresholds equivalent to 10,000 USD, in line with AML monitoring procedures. Withdrawal requests may be reviewed by our security and compliance teams to ensure that they are consistent with our risk policies.

You understand and acknowledge that withdrawals will, wherever possible, be processed via the same payment method used for deposit, in line with AML and responsible gambling principles. Where this is not technically feasible, Winum may offer an alternative method, subject to successful verification and compliance checks. You further accept that processing times for deposits and withdrawals may vary depending on the method selected, as indicated in the tables below, and may be affected by additional reviews, bank delays, or network congestion in case of cryptocurrencies. Winum does not pay interest on funds held in your account and is not a financial institution. By using the financial services on the platform, you confirm that all funds you deposit originate from lawful sources and that you are not engaging in money laundering, terrorist financing, or any other illegal activities.

Payment Methods Table

The following table provides an overview of typical payment methods supported by Winum. Availability may differ by jurisdiction and may change over time. The values in ARS or equivalent are indicative; in India, payment limits and local options may differ but will be displayed in your account cashier.

This table is illustrative and not exhaustive. Details such as minimum and maximum amounts, local payment methods available in India, and current limits will always be shown in your account under the cashier or payments section. You are responsible for reviewing the applicable limits and fees before confirming any transaction. Winum may adjust limits or impose additional restrictions based on your account status, risk profile, and verification level, including temporary holds on withdrawals due to AML or security reviews. You consent to Winum performing such reviews as part of its legal and regulatory obligations.

Bonuses & Promotions

Winum offers a range of bonuses and promotions, including welcome packages such as 100% + 150 Free Spins on your first deposit, subsequent reload offers, free spins, cashbacks, the Lucky Wheel feature, and various seasonal campaigns. All bonuses, regardless of how they are awarded, are subject to specific terms and conditions which you must read and accept before participating. Key parameters may include minimum deposit requirements, wagering multipliers (typically in the range of 30x to 40x), maximum bet limits, eligible games, and expiration periods for both bonus funds and free spins. For instance, bonus validity may be limited to 7 days from activation, while free spins might be valid for only 24 hours once credited, and these timeframes will be clearly stated in the relevant offer. If you do not meet the wagering requirements within the specified period, the bonus and any associated winnings may be forfeited.

It is your responsibility to check the status of your bonuses under My Account → Bonuses or its equivalent area on the website or app. Winum provides tools to display your active bonuses, wagering progress, remaining required turnover, and bonus status such as active, pending, completed, or expired. You understand that placing bets above the maximum allowed bet while a bonus is active, using prohibited betting patterns, or exploiting game mechanics to artificially inflate wagering may be considered bonus abuse. Winum reserves the right to withhold bonus funds, void winnings, or close accounts in cases of suspected bonus abuse, collusion, or use of multiple accounts to claim the same offer repeatedly. You must also note that not all games contribute equally to wagering requirements; for example, slots may count 100%, while table games and live casino games might contribute a lower percentage or be excluded.

The Lucky Wheel or similar gamified promotions may be accessible after meeting certain criteria, such as a minimum qualifying deposit (for example, 5 USD equivalent) and limited activations (for example, one spin per 24 hours over a seven-day period). Winnings from Lucky Wheel money prizes may carry a low wagering requirement (for instance, 1x) before withdrawal, while other types of rewards may have different conditions. Any attempt to manipulate Lucky Wheel access, such as creating multiple accounts or using scripted automation, is strictly prohibited and falls under prohibited conduct. Winum may change, suspend, or withdraw any promotion at its discretion, but will always honour valid bonuses already credited, provided you have complied with the applicable terms. If a promotion is cancelled, Winum will inform you via on-site notifications, email, or other available communication channels.

You agree that promotional communications may be sent to you via email, SMS, push notifications, or in-account messages, subject to your marketing preferences and consent. You may opt out of marketing communications at any time via your account settings or by contacting customer support, though transactional messages related to account security, KYC, or regulatory updates cannot be opted out from. Winum reserves the right to impose country, currency, or device-specific restrictions on promotions and may exclude certain players from offers based on objective risk or compliance criteria. All decisions made by Winum in relation to bonus allocation, abuse investigations, or promotional eligibility are final, subject to your right to submit a complaint under the Complaints & Dispute Resolution section of these Terms.

Game Rules

Each game available on Winum, including slots, crash games such as Aviator, table games, live dealer games, and others, is governed by its own specific rules and paytables. Before participating in any game, you are responsible for reviewing the in-game information, such as help files, rules sections, and paytables, to understand how the game works, the winning combinations, and any special features. You acknowledge that failure to understand the rules of a game does not entitle you to any refund or compensation. Games may be provided by third-party software suppliers, and their rules may be updated from time to time by the providers; such changes are outside Winum’s direct control but will be reflected in the respective games. If there is a discrepancy between the information displayed on the Winum site and the rules within a game client, the rules displayed within the game itself will usually prevail.

You must place bets using only the funds available in your real money or bonus balance, and you are not allowed to place bets exceeding your available balance or any limits imposed by Winum or the game provider. Any malfunction of a game, such as disconnections, graphical errors, or incorrect outcomes, shall void the affected bets and game rounds, with stakes and balances restored to the state prior to the malfunction, wherever technically feasible. Winum reserves the right to correct any clearly erroneous results, including but not limited to obvious mis-payouts, technical glitches, or calculation errors. If you become aware of any error in a game, you must immediately refrain from further play and report the issue to customer support. Deliberately exploiting any game malfunction or software bug is strictly prohibited.

Certain games or providers may be unavailable in specific jurisdictions for legal or licensing reasons. It is your responsibility to ensure that accessing particular games from your location is lawful and not restricted. Winum may use geo-location technologies, IP checks, and other mechanisms to restrict access to games in prohibited jurisdictions or from users employing VPNs, proxies, or other anonymising tools. You agree not to circumvent such technological restrictions, and any attempt to do so may result in account suspension, forfeiture of winnings, and reporting to relevant authorities if legally required. All game outcomes are determined by random number generators or live dealer mechanisms, as further described in the Fair Play & RNG section below.

Fair Play & RNG

Winum is committed to providing a fair, transparent, and trustworthy gaming environment. Most digital casino games offered on the platform are powered by Random Number Generator (RNG) software supplied by reputable and certified game providers. This RNG ensures that game outcomes are random and unpredictable, with no possibility for Winum or players to manipulate results in their favour. The RNG engines and game mathematics are periodically tested and certified by independent testing laboratories, in accordance with the requirements of the licencing authority and international best practices. You acknowledge and accept that you are playing games of chance and that the house has a built-in mathematical advantage, which is clearly reflected in the game rules and paytables.

Winum does not tolerate any attempts by players to gain unfair advantage by using bots, automated scripts, software-assisted decision tools, or any other devices designed to manipulate game outcomes or exploit vulnerabilities. Any suspicion of collusion between players, use of bug exploits, or other forms of cheating will lead to immediate investigation, possible freezing of funds, and, where appropriate, closure of accounts and notification to regulatory and law enforcement authorities. Likewise, you accept that Winum staff and contractors are bound by strict internal policies preventing them from interfering with game outcomes or offering any unfair assistance to players. If, due to a technical or human error, an incorrect payout is made, Winum reserves the right to correct the error and adjust your balance to the amount that would have been rightfully due.

You understand that while Winum takes all reasonable steps to ensure system integrity and fairness, no system is entirely immune to technical issues or downtime. In the event of server failure, interrupted connections, or partial system outages, Winum will aim to restore the system promptly and, where possible, return affected bets or game rounds to their correct status. If such an incident occurs, Winum’s records and game logs, as maintained on its servers or those of its providers, will be considered final for the purpose of determining outcomes and balances. You have the right to request a review of any disputed game round, and Winum will cooperate with the relevant game provider to examine logs and determine whether an error occurred. However, you accept that the final decision based on the technical records shall be conclusive, subject to your broader complaint rights under these Terms.

Responsible Gambling

Winum recognises that while most players use the site for entertainment, a minority may experience problems with gambling. Responsible gambling is therefore a core part of our Terms, and we are committed to providing tools, information, and support to help you maintain control over your play. You are encouraged to view gambling as a form of paid entertainment, not as a way to earn income or recover debts. You should only gamble with money you can afford to lose and should keep track of time and expenditure regularly. Warning signs of problematic gambling may include chasing losses, neglecting personal or professional responsibilities, lying about gambling, or using borrowed funds to place bets. If you recognise any of these signs, you are strongly advised to seek help and to use the responsible gaming tools provided by Winum.

Winum offers a range of practical features to support safer play, including deposit limits, session reminders, time-based limits, cooling-off periods, and self-exclusion options. These tools are designed to be flexible so that you can tailor them to your own needs and risk profile. Once set, certain limits (such as decreased deposit limits or longer self-exclusion) may take effect immediately, while increases or removal of restrictions may be subject to a cooling-off period. This delay is intended to provide a safeguard against impulsive decisions, particularly after losses. Winum may, at its discretion, apply additional limits or close accounts if there are signs of compulsive gambling, responsible gaming concerns, or if requested by competent authorities or support organisations.

The protection of minors and young people is central to our responsible gambling commitment. Winum strictly prohibits underage users from registering, depositing, or playing any games, and employs verification checks to detect and prevent underage activity. However, technical measures alone cannot fully replace parental supervision. If you share your devices with children or teenagers, we strongly recommend using parental control software and device restrictions to block gambling websites and apps. You should also avoid saving login details in browsers or on shared devices and should log out of your account after each session. If you suspect that a minor has accessed Winum using your credentials or any other method, you must contact support immediately.

Tools & Features (table)

The table below summarises the main responsible gambling tools provided by Winum and how they can assist you in maintaining control.

You can usually access these tools through the account settings or responsible gaming section of the Winum website or app. In some cases, you may need to contact customer support at [email protected] to request specific interventions such as self-exclusion or permanent account closure. If you have opted for self-exclusion, you must not attempt to re-register or circumvent the block; if you do so, Winum accepts no responsibility for any resulting losses. Please note that although Winum provides these tools and will endeavour to enforce them, ultimate responsibility for your gambling behaviour rests with you.

Support Resources

If you feel that gambling is causing difficulties in your life, or if you are worried about someone else’s gambling, it is important to seek professional help. There are independent support organisations that specialise in gambling-related harm and provide advice, counselling, and support groups. Examples of such organisations include GamCare, Gambling Therapy, and Gamblers Anonymous, which offer online resources, helplines, and face-to-face meetings in many regions. While these organisations may be based outside India, many provide international support, online chats, and multilingual materials, including resources that can be helpful to players in India. You are encouraged to consult their websites for the latest contact details and support programmes.

Winum’s customer support team is also trained to handle responsible gambling enquiries and can guide you towards appropriate tools, resources, or support organisations. However, Winum staff cannot provide medical, psychological, or financial counselling, and their role is limited to providing information and implementing account-level protections such as limits and exclusions. If you are in immediate distress, you should contact local health services, mental health helplines, or emergency services in your country without delay. In India, various public and private mental health services are available that can support individuals dealing with anxiety, depression, or addiction-related issues. By continuing to use Winum, you acknowledge that gambling carries risks and agree to use the tools and support options available to manage those risks responsibly.

Prohibited Activities

Your use of Winum must always be lawful, fair, and compliant with these Terms and any applicable regulations. You agree not to engage in any fraudulent, collusive, or otherwise improper activities in connection with your account or any games on the platform. Prohibited conduct includes, but is not limited to, the creation or use of multiple accounts to bypass limits or abuse bonuses, providing false or forged documents during KYC, engaging in chargebacks or payment reversals without legitimate reason, using bots or scripts to automate play, colluding with other players to cheat, laundering money through deposits and withdrawals, and exploiting any bugs or system vulnerabilities. You are also prohibited from using VPNs, proxies, or other technologies to disguise your location, bypass country restrictions, or impersonate other users. Any harassment, abusive communication, or threatening behaviour towards Winum staff or other players is strictly forbidden and may lead to immediate account closure.

If Winum has reasonable grounds to suspect that you have engaged in any prohibited activity, your account may be suspended pending investigation. During such suspension, you may be unable to access your funds, place bets, or make withdrawals. Winum reserves the right to void bets, cancel bonuses, and withhold winnings derived from any prohibited conduct, subject to applicable law and regulatory requirements. In serious cases, Winum may report the matter to relevant authorities, payment providers, and other operators, particularly if money laundering, terrorism financing, or organised fraud is suspected. You agree to cooperate fully with any investigation, including providing additional information or documents upon request.

Any attempt to circumvent these restrictions, whether by using someone else’s account, creating false identities, or manipulating technical systems, shall constitute a serious breach of these Terms. Winum may also, at its discretion, pursue civil legal action to recover any losses or damages incurred as a result of your prohibited conduct. By using the services, you grant Winum the right to use technological measures, monitoring tools, and data analytics to detect suspicious activity, always in line with applicable privacy and data protection laws. You accept that such measures are essential for maintaining the integrity of the gaming environment and protecting all players.

Restricted Countries (table)

Due to legal, regulatory, and commercial considerations, Winum does not offer its services in certain countries and territories. The use of VPNs, proxies, or any other method to circumvent these geographic restrictions is strictly prohibited and may lead to account closure and forfeiture of funds, subject to applicable law. The list below is illustrative and not exhaustive; Winum reserves the right to restrict additional jurisdictions at any time.

If you are a resident or located in a restricted jurisdiction, you must not register or use Winum’s services. Should it be discovered that you have misrepresented your location or residency, Winum may invalidate your account, void bets, and withhold funds pending guidance from relevant authorities. It is your sole responsibility to ensure that your use of the services is lawful in your jurisdiction, including in India, and to discontinue use if your local laws change. You agree that Winum is not liable for any consequences arising from your breach of local regulations.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. The data controller for your personal information is Winum, which determines the purposes and means of processing. When you register an account and use the services, we may collect and process personal data such as your name, date of birth, address, contact details, payment information, gaming history, device identifiers, IP address, and any documents provided for KYC and AML checks. We use this data primarily to operate the platform, verify your identity and age, process transactions, detect and prevent fraud, provide customer support, and comply with legal obligations including AML and responsible gambling regulations. Our detailed practices are set out in the Privacy Policy available on the Winum website.

Your data may be shared with carefully selected third parties that assist us in providing the services, such as payment providers, KYC verification services, AML and risk monitoring providers, game suppliers, IT and hosting providers, analytics tools, and where required, regulatory or law enforcement authorities. All such third parties are bound by appropriate contractual and legal obligations to safeguard your data and use it only for authorised purposes. In some cases, your data may be transferred internationally, including to countries outside your home jurisdiction, where data protection standards may differ. Winum takes reasonable steps to ensure that such transfers are carried out in compliance with applicable data protection laws through mechanisms such as contractual safeguards or other legally recognised measures.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal and regulatory retention periods, which may be up to 5 years or longer in some cases. You have various rights in relation to your personal data, which may include the right to access, correct, delete, restrict processing, object to processing, request data portability, withdraw consent, and lodge a complaint with a competent data protection authority. These rights may be subject to certain conditions and limitations, especially where we have overriding legal obligations to retain or process data, such as AML requirements. You can exercise your rights by contacting our support team or using any dedicated privacy contact provided in the Privacy Policy.

Winum uses cookies and similar technologies to enhance your user experience, remember preferences, perform analytics, and tailor content or promotions. You can manage your cookie preferences through your browser settings or in-site tools where available, although disabling certain cookies may affect the functionality of the site. By continuing to use the services, you consent to our use of cookies and data processing as described in the Privacy Policy, subject to your rights and local legal requirements. Winum will always handle your data with care and take reasonable technical and organisational measures to protect it against unauthorised access, loss, or misuse.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at its sole discretion, subject to applicable laws and regulatory guidelines. Reasons for such actions may include, but are not limited to, suspected underage gambling, fraud or attempted fraud, money laundering, use of fake or forged documents, chargebacks, bonus abuse, collusion, use of bots or scripts, harassment of staff or players, breaches of these Terms, or non-compliance with KYC or AML requests. During suspension, your ability to deposit, withdraw, or place bets may be temporarily restricted while an investigation is carried out. You may be asked to provide additional information or documentation, and failure to cooperate may result in closure of the account. If the investigation confirms misconduct, Winum may decide to permanently terminate the account and, subject to law, may withhold funds associated with the misconduct.

You have the right to request closure of your account at any time, either for personal reasons or as part of responsible gambling measures such as self-exclusion. Requests can typically be made via the account interface or by contacting customer support. Before closure, you may be required to withdraw any remaining real money balance or to accept that such balance will be handled in accordance with local laws and regulatory requirements. In the case of self-exclusion, you accept that your account may remain closed for at least the minimum exclusion period and that reopening will be subject to stringent checks, if allowed at all. If you request permanent closure, Winum may decide that the account cannot be reopened and that any subsequent attempts to create a new account may be treated as violations of these Terms.

In instances where accounts remain inactive for extended periods (for example, 12 consecutive months without login activity), Winum may classify them as dormant. We may charge a reasonable administrative fee on dormant accounts or, where required by law, transfer balances to a designated account or authority. Before taking such action, Winum will make reasonable efforts to contact you using the latest contact details on file. If you later seek to reactivate a dormant account, you may be required to undergo updated KYC checks. You acknowledge that account suspension or termination, whether initiated by you or by Winum, does not affect any existing legal obligations or liabilities that may have arisen prior to closure.

Limitation of Liability

You use the Winum services entirely at your own risk. While Winum strives to provide a secure, reliable, and enjoyable gaming environment, the services are provided on an “as is” and “as available” basis, without any warranties or representations, whether express or implied, except those which cannot be lawfully excluded. Winum does not guarantee that the services will be uninterrupted, error-free, or free from viruses or other harmful components, nor that any defects will be corrected immediately. Technical issues, internet connectivity problems, or failures in third-party systems or networks may cause interruptions or data loss, and you accept that Winum shall not be liable for any loss or damage arising directly or indirectly from such events.

To the maximum extent permitted by law, Winum, its owners, affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or reputation, whether in contract, tort, or otherwise, arising out of or in connection with your use of the services. In cases where Winum is found liable for any matter arising from or related to these Terms, its total aggregate liability shall be limited to the amount of your deposits made in the 30 days immediately preceding the event giving rise to the claim, or such lower amount as may be prescribed by applicable law. Nothing in these Terms shall exclude or limit Winum’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded under applicable law.

You acknowledge that online gambling involves financial risk and that you may lose some or all of the funds deposited. Winum does not provide any guarantees regarding the outcome of games or the likelihood of winning, and you must not interpret any information on the site as financial or investment advice. You are solely responsible for your tax obligations in relation to winnings or losses, including any income or gaming taxes applicable in India or your local jurisdiction. Winum shall not be liable for any penalties, interest, or other charges imposed on you by tax or other authorities arising from your failure to comply with such obligations.

Complaints & Dispute Resolution

Winum aims to provide high-quality services and to treat all players fairly. If you have any complaint or dispute regarding the services, game outcomes, account balances, bonuses, or any other matter, you should first contact our customer support team via email at [email protected] or through any live chat function, if available. To enable efficient handling, your complaint should contain a clear description of the issue, relevant dates and times, game names, transaction IDs, and any supporting evidence such as screenshots. Winum will acknowledge receipt of your complaint within a reasonable timeframe, generally within 1 business day, and will endeavour to provide a substantive response as soon as possible, usually within 30 days. However, complex cases, especially those involving third-party game providers or payment institutions, may require additional time.

For game-specific complaints, you are encouraged to submit your claim as soon as possible and no later than 14 days from the date of the incident. For broader account or payment-related complaints, the general time limit may be 30 days from when you became aware of the issue. Complaints submitted outside these timeframes may be more difficult to investigate and may, at Winum’s discretion and subject to applicable law, be deemed out of time. During the complaint process, you agree not to engage in abusive, threatening, or defamatory behaviour towards Winum staff, as such actions may impact our ability to assist you.

If, after following the internal complaints procedure, you are not satisfied with the outcome, you may request that the matter be escalated within Winum’s management or, where available, to an independent dispute resolution body or relevant authority in the licensing jurisdiction. Details of any such external dispute resolution mechanisms may be provided upon request or may be available on the Winum website. You agree that attempting to resolve disputes via chargebacks or public defamation campaigns without first using the complaint channels may be considered a breach of these Terms. Winum will, in all cases, aim to resolve disputes fairly, transparently, and in good faith.

Governing Law

Unless otherwise specified by mandatory local laws, these Terms and any disputes arising out of or in connection with them, including their interpretation, validity, and enforcement, shall be governed by the laws of the jurisdiction of incorporation and licensing of Winum, namely the Government of the Autonomous Island of Anjouan, Union of Comoros. You agree that any legal proceedings or claims relating to your use of the services, to the extent not resolved through the complaints and dispute resolution mechanisms, shall be subject to the jurisdiction determined by Winum’s licensing framework and applicable conflict of laws rules. Nothing in this section prevents you from exercising any non-excludable rights granted to you by the laws of your country of residence, including India, where such rights must be recognised as mandatory.

By using the services, you acknowledge that different countries may have different legal standards regarding online gambling, consumer protection, and data privacy. It is your responsibility to ensure that your use of Winum complies with any applicable laws in India or any other jurisdiction from which you access the site. In the event of any conflict between the law of your jurisdiction and these Terms, the mandatory provisions of local law will prevail to the extent of the conflict, but the remaining provisions of these Terms will continue to apply.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of the services and supersede any prior or contemporaneous agreements, understandings, or communications, whether written or oral, relating to the subject matter. If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect. Winum’s failure to enforce any right or provision of these Terms at any time shall not be deemed a waiver of such right or provision. Any waiver must be explicitly given in writing to be effective.

Winum may assign or transfer its rights and obligations under these Terms, in whole or in part, to another entity, for example in connection with a corporate restructuring, merger, or sale of business, provided that your rights as a player are not materially affected. You may not assign or transfer your rights or obligations under these Terms to any other person. Winum may update these Terms periodically, and your continued use of the services after such updates will constitute your acceptance of the revised Terms. You are encouraged to review the Terms regularly to stay informed about your rights and obligations.

If you are accessing Winum from India and wish to view other content or sections of the site, you may navigate via Winum or the homepage at Winum, ensuring that you remain on the English (India) locale of the platform. By clicking these links or continuing to use the website, you confirm once again that you are at least 18 years of age, that you have understood these Terms, and that you agree to be bound by them in full.